Shipping policy

BeneWhale Nonionic Laundry Detergent Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding company holidays. We aim to ship all orders within 2 business days of receiving payment. Orders placed after 2:00 PM Central Time (CT) on a business day will be processed the next business day.

2. Shipping Rates & Methods
Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping method and destination according to each order’s respective third party carrier. Please refer to each recommended carrier in order to access shipping rates, time of transit, terms, and conditions.

3. Shipping Destinations
We ship to the United States and territories. If you are ordering from outside this region, please contact us to determine shipping availability, rates, and any import duties or taxes that may apply.

4. Order Tracking
Once your order has shipped, we will send you a confirmation email that includes a tracking number. Use this tracking number to follow your package’s progress.
If you do not receive a tracking email within 2 business days of placing your order, please contact our support team at [contact email/phone].

5. Delays & Exceptions
While we make every effort to ship on time, handling timelines are estimates and cannot be guaranteed. Shipping and delivery are handled by their respective third party carrier selected upon checkout. Delivery may be delayed by weather, carrier disruptions, customs processing (for international orders), or address issues. If we are experiencing delays, we will update you as soon as possible.

6. Shipping Restrictions & Import Duties
Some products may be subject to shipping restrictions (e.g. hazardous goods, restricted items) or may not be available in certain regions.
For international orders, import duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost or purchase price.

7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, we can assist you to reach a claim resolution with the third party carrier. Please reference your selected third party carrier’s claim filing timeline, please contact us within eligible claim timeline from delivery date or your estimated delivery date, and provide your order number and any photos of the damage.

8. Changes to Shipping Policy
We reserve the right to update or change our shipping policy at any time. Any changes will be posted here with a revised “Last updated” date.

Last Updated: [10/30/2025]