Refund policy

Returns & Refunds

We strive to provide the best service possible. Please note that due to the nature of liquid laundry detergent, we cannot offer returns or exchanges service at this moment. For products lost or damaged during transit, please refer to our Shipping Policy. If you are not completely satisfied, you may submit your feedback through our contact page within 30 days from the date of delivery. We’ll do our best to make things right.

This Return & Refund Policy applies only to retail purchases made at www.benewhale.com. Purchases made through other channels—including but not limited to third-party retailers or sellers—must contact the original place of purchase for return assistance.